PRIVACY POLICY FOR CIVIC SPACE APPLICATION
Effective Date: 1st August 2025
Last Updated: 1st August 2025
1. Introduction
Civic Space (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how the Civic Space App (Incident Reporting App) (“the App”) collects, uses, stores, and shares your data when you report incidents or interact with our services.
By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using the App.
2. Information We Collect
We may collect the following types of information when you use the App:
a) Information You Provide
• Incident Reports: Details of incidents you submit, including descriptions, categories, and any media (photos, videos, audio) you upload.
• Contact Details: Name, phone number, and/or email address (if voluntarily provided).
• Location Data: GPS coordinates or location information provided during incident reporting (if enabled).
b) Automatically Collected Information
• Device type, operating system, app version, and unique device identifiers.
• Date, time, and frequency of app usage.
3. How We Use Your Information
We use the collected information to:
1. Receive and process incident reports.
2. Verify and assess reported incidents.
3. Provide feedback or updates on reported cases (where applicable).
4. Improve app performance and user experience.
5. Ensure the security and integrity of our platform.
6. Comply with legal and regulatory obligations.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data only in the following circumstances:
• With Authorized Partners: For investigation, response, or support related to reported incidents.
• With Law Enforcement or Authorities: When required by law, court order, or to prevent serious harm.
• With Service Providers: Trusted third-party vendors who assist in operating the App, subject to confidentiality agreements.
5. Data Retention
We retain your personal and incident data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Data may be anonymized for statistical or research purposes.
6. Data Security
We use administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access the personal information we hold about you.
• Request correction or deletion of your personal data.
• Withdraw consent for certain types of data processing. Requests can be submitted via ccgcivicspace@gmail.com
8. Children’s Privacy
The App is not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the App with the updated “Effective Date.” Your continued use of the App after such changes indicates your acceptance of the new policy.
10. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:
Civic Space App – Data Protection Officer
Email: abaasa@badaakiitsolutions.com
Phone: +256700518660